Return & Refund Policy

1. Free desktop app

Restaurant OS is available as a free Windows desktop app for single-outlet use, so you can evaluate POSflow fully before paying for any plan. No charges are made unless you subscribe to a paid plan.

2. Software subscriptions

• Monthly plans can be cancelled at any time and will remain active until the end of the paid period. Monthly fees already charged are non-refundable.
• Annual plans may be refunded on a pro-rata basis for the unused full months if you cancel within the first 30 days.
• Setup, onboarding and custom development fees are non-refundable once work has begun.

3. Hardware returns

If you purchased hardware through POSflow, it may be returned within 7 days of delivery if it is unused, undamaged and in its original packaging. Return shipping is the customer's responsibility unless the item is defective.

4. Defective hardware

Defective hardware will be repaired or replaced at no cost during the manufacturer's warranty period.

5. How to request a refund

To request a refund or return, contact us at support@posflow.co or +92 323 7803135 with your account details and reason. Approved refunds are processed to the original payment method within 7–14 business days.