Service Delivery & Shipping Policy

1. Digital service delivery

• POSflow is delivered online. Access is provisioned immediately after sign-up and confirmation of payment.
• Login credentials and setup instructions are sent to your registered email.
• Onboarding and menu import are typically completed within 1–2 business days.

2. Onboarding & training

Setup, configuration and staff training are scheduled with your team after purchase and are usually completed within a day, remotely or on-site in supported cities.

3. Hardware shipping

• Optional hardware (terminals, printers, KDS screens) is shipped via reputable couriers in supported regions.
• Estimated delivery is 3–10 business days depending on your location.
• Shipping charges and any customs/duties, if applicable, are shown at checkout or in your quote before purchase.
• You will receive a tracking number once your order is dispatched.

4. Service areas

We serve businesses worldwide. Our software and onboarding are delivered remotely everywhere; on-site services are available in selected cities by arrangement.

5. Support

Ongoing support is provided by email and WhatsApp during business hours (Mon–Sat, 9am–9pm PKT). Reach us at support@posflow.co or +92 323 7803135.